FAQ

Yes, we provide free shipping on all our products to ensure a convenient and cost-effective shopping experience for our customers.

We accept a wide range of payment methods for your convenience, including Debit Cards, Credit Cards, Visa, Visa Electron, Mastercard, Discover, American Express, China UnionPay, JCB, Diners Club, CartesBancaires, and Maestro. Please note that PayPal is not accepted at this time. We ensure all transactions are secure and seamless for a smooth checkout experience.

Yes, customers must be at least 18 years old to make a purchase. By placing an order, you confirm that you meet the minimum age requirement or have parental or guardian consent.

If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but once an order has been processed or shipped, we may not be able to make changes.

The customer has a 14-day window from the date of delivery to initiate a return. Please note that after this period, we are unable to provide refunds or exchanges. Ensure to initiate the return within this timeframe to qualify for a refund or exchange.

All orders are typically processed within 3 to 5 business days, although some items may require 7 business days to process. Please note that shipments are not made on weekends or holidays. During periods of high order volume, there may be delays in shipping. We kindly ask customers to allow extra time for delivery to ensure their orders arrive promptly. Tracking information will be provided once your order has shipped.

Yes, certain restrictions apply to returned items. Products must be in their original condition, unused, and with all packaging and accessories included. Some items, such as on sale, clearance products, perishable goods, or customized orders, may be non-returnable. Please review our return policy or contact support@lyte-tree.com for full details before initiating a return.

If you find that your package is lost, we urge you to contact us immediately at support@lyte-tree.com, so that we can assist you in filing a claim with the shipping courier. Timely communication is essential in resolving such issues. In the event that you receive damaged goods, we kindly ask that you take a photo of the damaged product right away upon receipt. This documentation will help us address the situation more effectively. Please reach out to our customer service team with the details of the damage, and we will work diligently to resolve the issue to your satisfaction. Your cooperation is greatly appreciated as we strive to provide the best possible service.

Upon the shipment of your order, you will receive an email notification that includes a tracking number. This tracking number allows you to easily monitor the status of your shipment as it makes its way to you. By entering the tracking number on the designated shipping carrier's website, you can gain real-time updates on the location and estimated delivery date of your package. We strive to keep you informed throughout the shipping process, ensuring that you have all the necessary information to track your order with ease.

For assistance, email Lyte-Tree at support@lyte-tree.com or use the contact form on our website. Our support team is available during business hours to help with your questions and concerns.

If you experience technical issues on the Lyte-Tree website, try refreshing the page or clearing your browser’s cache and cookies. Ensure your internet connection is stable and your browser is up to date. If problems persist, contact our customer support team with details of the issue, including any error messages, so we can assist you promptly.