Last Updated: 3/2/2025
 
 
 
Shipping

​​​At Lyte-Tree, we are delighted to provide our customers with the benefit of Free Standard Shipping on all of our products. This initiative reflects our commitment to enhancing the shopping experience by eliminating the additional burden of shipping fees. Whether you’re purchasing our innovative items or exploring our extensive range, you can enjoy the convenience and peace of mind that comes with complimentary shipping. We believe that every customer should be able to enjoy their purchases without worrying about extra costs, making your experience with us even more enjoyable and satisfying.



Payment Options
 
At Lyte-Tree, we’re committed to making your shopping experience smooth and flexible by offering a wide range of secure payment options. We accept major debit and credit cards, including Visa, Mastercard, American Express, China UnionPay, JCB, Diners Club, CartesBancaires, Discover, Electron, and Maestro. Whether you prefer the instant processing of a debit card or the budgeting flexibility of a credit card, our payment system is designed to accommodate your needs. Every transaction is protected with robust security measures, so you can shop with confidence and ease.



Order Processing Time

All orders are typically processed within 3 to 5 business days, although some items may require 7 business days to process. Please note that shipments are not made on weekends or holidays. During periods of high order volume, there may be delays in shipping. We kindly ask customers to allow extra time for delivery to ensure their orders arrive promptly. Tracking information will be provided once your order has shipped.
 
 
 
Order Tracking

​Once your order has been successfully processed and shipped, you will receive an email notification containing essential details regarding your shipment, including a tracking number. This tracking number serves as a key identifier for your order, allowing you to monitor its status in real-time. By entering this tracking number on the designated courier's website or app, you can access up-to-date information about your shipment's journey, including its current location, estimated delivery date, and any potential delays that may arise during transit. This tracking system ensures that you remain informed about your order, providing peace of mind as you await its arrival. Whether you’re at home or on the go, you can easily check the progress of your shipment and stay updated on when you can expect to receive your items.



​​​​​​​​​​​​Delivery Issues​

If you find that your order has not arrived within the estimated delivery time provided at the time of purchase, we kindly ask you to reach out to our customer service team as soon as possible. We understand how important it is for you to receive your items promptly, and we are here to assist you in any way we can. Upon contacting us, please provide your order number and any relevant details regarding your shipment. Our team will promptly investigate the situation and work closely with the shipping carrier to resolve any issues that may have arisen during transit. We appreciate your patience and understanding as we strive to ensure that your order is delivered to you as soon as possible. Thank you for choosing us, and we look forward to assisting you in resolving any delivery concerns you may have.

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Lost or Damaged Goods

If you find that your package is lost, we urge you to contact us immediately so that we can assist you in filing a claim with the shipping courier. Timely communication is essential in resolving such issues. In the event that you receive damaged goods, we kindly ask that you take a photo of the damaged product right away upon receipt. This documentation will help us address the situation more effectively. Please reach out to our customer service team with the details of the damage, and we will work diligently to resolve the issue to your satisfaction. Your cooperation is greatly appreciated as we strive to provide the best possible service.

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Changes to Shipping Information

​​​​​​If you find yourself needing to change your shipping address after placing an order, it is crucial to contact us immediately to request the update. Please note that we cannot guarantee the ability to modify the shipping information once the order has been processed, as it may already be in the fulfillment stage. To ensure your request is handled promptly, provide your order details and the new shipping address when you reach out. Acting quickly increases the likelihood of successfully updating your shipping information before the order is dispatched.

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Returns & Refunds Policy​


Return Eligibility

To qualify for a return, items must be in their original packaging, including all accessories and tags. They should also be in the same condition as when you received them.

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Return Period

The customer has a 14-day window from the date of delivery to initiate a return. Please note that after this period, we are unable to provide refunds or exchanges. Ensure to initiate the return within this timeframe to qualify for a refund or exchange.

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Return Process

To initiate a return, you should begin by contacting our customer service team at Support@Lyte-Tree.com to request a return authorization. This step is essential to ensure that your return is processed smoothly and efficiently.



Once your order has been approved, please ensure that the item is securely packaged to prevent any damage during transit. It is essential to use appropriate packing materials, such as bubble wrap or packing peanuts, to cushion the item effectively. Proper packaging will ensure a smooth delivery process.

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Please ensure that the item is carefully packaged and shipped to the address specified in the return authorization email. This address is crucial for the successful return of the item, so double-check for accuracy, including the recipient's name, street address, city, state, and zip code. Additionally, make sure to include any relevant return authorization number or instructions provided in the email to facilitate a smooth return process. Once the item is shipped, it’s advisable to keep the tracking information for your records and to verify that the item has been received by the designated return center.

The customer will be responsible for covering the shipping costs when returning items, except in cases where the return is due to an error on our part, such as receiving the wrong item. Please note that shipping costs are non-refundable.

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Refund Processing

Once the returned item is received and inspected, a refund will be processed to the original payment method within 5-7 business days. Please note that shipping costs for returns are the responsibility of the customer, and we recommend using a trackable shipping service to ensure the safe return of items. For any further questions regarding our policy, feel free to reach out to our support team.

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Late or Missing Refunds

If you have not yet received your refund, we recommend checking your bank account once more to ensure that it hasn't been posted. It's also advisable to reach out to your credit card company, as there may be a delay before your refund is officially reflected in your account. If you have completed these steps and still have not seen your refund, please do not hesitate to contact us for further assistance.

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Exchanges 

If you need to exchange an item for the same item, please contact our customer service team directly. Be sure to provide your order number and details about the item you wish to exchange. Our team will guide you through the exchange process, including any necessary return instructions and shipping details. Make sure the item is in its original packaging and condition, and include all accessories. Once we receive the returned item and confirm its condition, we will promptly ship out your replacement item. If you have any further questions, feel free to reach out to us for assistance!

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Non-Returnable Items

At Lyte-Tree, certain products are non-returnable and cannot be refunded or exchanged. This includes items damaged due to misuse or improper handling, clearance or on sale products, customized or personalized orders, subscription services, and perishable goods. We encourage customers to carefully review product details and return policies before making a purchase. If you have any questions about return eligibility, please contact us at support@lyte-tree.com for assistance.


Contact Information

For any inquiries related to returns or refunds, we encourage you to reach out to our support team at Support@Lyte-Tree.com. Our dedicated representatives are ready to assist you with any concerns you may have regarding your order. Please provide your order details and a brief description of your issue, and we will respond as promptly as possible to ensure a smooth resolution. Thank you for choosing Lyte Tree!​

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